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TURKISH VERSION OF HESQUAL-HIGHER EDUCATION SERVICE QUALITY SCALE: VALIDITY AND RELIABILITY ANALYSIS

Abstract
In recent decades, universities have been considered as service providers other than their traditional roles, and service quality measurement and development facilities have increased in line with the student-oriented quality approach. In Turkish universities quality development applications and student surveys have gained prevalence, as well. Yet, the inadequacy of valid and reliable measurement tools as well as the theoretical problems related to the measurement of service quality negatively affects the effectiveness and sustainability of these practices. The aim of this study is to analyze the validity and reliability of Turkish version of HESQUAL (Higher Education Service Quality Scale) for developing a service quality measurement tool that could be used by Turkish universities. HESQUAL scale was developed by Teeroovengadum, Kamalanabhan ve Seebaluck in 2016 for measuring higher education service quality. The Likert type scale is composed of 48 items and 5 subscales. In this study, HESQUAL scale was translated into Turkish and turned into a survey form. Likert type items of the original scale was used with no changes. The study group consisted of 400 fresh¬men students who study at Suleyman Demirel University in the year 2018. Explanatory Factor Analysis and Confirmatory Factor Analysis have been used for testing structure validity of the scale. Findings of the Explanatory Factor Analysis revealed that the scale had the same five-factored structure consisting of 48 items as the original one. Internal consistency coefficient fort he scale was calculated as .94. Thus the Turkish version of the HESQUAL scale was found as reliable and valid measurement tool.

Keywords
HESQUAL, Higher Education Service Quality Scale, Turkish higher education, University